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Frequently Asked Questions

Basics

What is onvert?
Onvert is a way of displaying 3D images and sound within a smart phone based on a unique tag. It combines QR codes with Augmented Reality to provide the most dramatic designs available yet doesn't require any programming making it the most accessible way of using the technology.
What is Augmented Reality?
Augmented reality (or AR) is the process of displaying digitally rendered images onto our real-world surroundings, giving a sense of an illusion or virtual reality. Recent developments have made this technology accessible using a smartphone. Find out more: What is Augmented Reality?
How does onvert Work?
Whenever you see the onvert name, start your onvert app, read the unique code by pointing your phone at the picture - easy! You will then see the 3D content, hear the sound or music and read the information. Should you wish to, you can then follow the link to the applicable website.
Why do you need the onvert tag?
The onvert viewer app is a tiny download as the content is not preloaded. When you can the onvert tag, our servers send your phone only the files it needs, so its not taking up lots of space. This also enables onvert creators to update onverts to let you see the most up to date information.

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App Users

Where can I download the onvert viewer app?
Smartphones and tablets running Android and iOS can install the onvert viewer app by opening Google Play or the App Store and searching for "onvert viewer". Alternatively you can get the app from us too.
How much does the onvert viewer app cost?
The onvert is free to download and there is no restriction on the number of times you can view an onvert or the number of onverts you can scan.
Each onvert requires a small amount of data (about as large as a web page) to be downloaded which mobile operators may charge depending on an individual's contract. Please refer to your mobile network for details on data charges.
What devices are supported by the onvert viewer??
The onvert viewer app requires a smartphone or tablet with a camera. The app is available for iPhone 3 and iPad 2 or better and smartphones and tablets running Android operating systems Gingerbread or newer. If your phone has insufficient memory or processor speed onvert may not run or will run very slowly.
If you experience problems, please let us know, including details of any errors, your device and OS.
Why is my device not supported?
As onvert is a new system it uses some the latest technology to achieve the experience. Some phones do not have the correct facilities to run the app, or enough processing capability to display onverts correctly. The good news is that as handsets improve, onvert will become available to more people.
Does onvert work on my desktop computer or laptop?
The onvert viewer is an app for smartphones and tablets only. However, creating an onvert is best done through onvert.com where an in browser preview is shown during setup.
Where can I get help if I encounter a problem?
If you experience problems with the onvert viewer app, please let us know, including details of any errors, your device and OS. If you can identify which onvert you were attempting to view, please include that too. We will aim to get back to you as soon as possible.

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Onvert Creators

Who can create an onvert?
Anyone with a basic knowledge of graphics editing can create an onvert through onvert.com.
How do I create an onvert?
It is very easy to create an onvert. Please refer to our tutorials and videos for step by step instructions and advice.
Do I need software to create an onvert?
No, though you may prefer to use a graphics editing program such as Adobe Photoshop (full or elements), though there are online editors available too.
Can onvert.com build my onvert for me?
onvert.com is an app linked system created by Harmony. If you need any quotes for design and preparation work, please contact Harmony directly www.harmony.co.uk

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Pro Package

Why should I upgrade to a Pro or Enterprise account?
Onverts will always be free to view, but the Pro and Enterprise accounts allow onvert designers and brands to make use of features including animation, 3D models and video. This service will be public later in 2012.
Will there be a Pro app?
No, the onvert viewer app will support all the features as they are rolled out, and remain free.

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Beyond onvert

I have an idea on how to make onvert better
Great! Let us know what it is by contacting us.
I would like to integrate onvert into my app or software
Please contact us with a proposal on how you would like to integrate onvert.
Can I license onvert?
Please contacting us to discuss any commercial licensing requirements you might have.

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Copyright, Intellectual Property, Offensive Material

My copyrighted material or intellectual property has been used in an onvert
If your copyrighted material has been used without authorisation in an onvert, please contact us as soon as possible, using the format in our Copyright Policy. Enquiries that do not use this format may take longer for us to process and rectify.
My onvert has been blocked
If your onvert creation has been blocked, it may be due to using copyright material or someone else's intellectual property without permission. If you can prove you have authorization, please contact us using the format in our Copyright Policy. Enquiries that do not use this format may take longer for us to process and rectify.
I would like to report a particular onvert
If you find a particular onvert to be offensive or a possible infringement of copyright, you can report it to us and we will remove it. To do this, use the report button in the onvert viewer app, or contact us with details

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