Unified Communications

Connect with Every Customer

Manage all your customer conversations in one place. From SMS and email to phone calls and social media, communicate seamlessly across every channel your customers prefer.

chat
Channels8+ Platforms
inbox
InboxAll Unified
Unified Inbox
textsms

Sarah Martinez

2m ago

What time is my appointment tomorrow?

SMS
mail

John Davis

15m ago

Thanks for the quote! When can we start?

EMAIL
facebook

Lisa Chen

1h ago

Do you offer payment plans?

FB
chat

Mike Wilson

2h ago

I'm interested in your services

WEB
inbox12 unreadcheck_circleAll synced
Communication Features

Every Channel Your Customers Use

Meet customers where they are with unified communication tools that keep every conversation organized, tracked, and actionable.

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2-Way SMS

Text with customers from any device. Full conversation history, scheduled messages, and bulk texting capabilities

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Email Marketing

Send beautiful, branded emails that convert. Templates, automation, and detailed analytics included

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SMS Marketing

Reach customers instantly with mass text campaigns. Personalization, segmentation, and opt-out management

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Web Chat to SMS

Convert website chat conversations into SMS threads. Continue conversations on the go

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Missed Call Text Back

Automatically text anyone who calls when you're busy. Never lose a lead to voicemail again

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Unified Inbox

Manage SMS, email, Facebook, Instagram, and Google messages all in one centralized inbox

call

Call Tracking

Track all inbound calls, record conversations, and analyze call data to improve performance

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Voicemail

Professional voicemail system with transcription, forwarding, and instant notifications

How It Works

Unified Communication in 4 Steps

One inbox for every conversation. Simple, organized, and always in sync across all your devices.

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01

Customers Reach Out Anywhere

Whether they text, email, call, or message on social media, all conversations flow into your unified inbox automatically. No more switching between apps.

notifications
02

You Get Instant Notifications

Desktop and mobile alerts ensure you never miss an important message. See the channel, message preview, and customer info at a glance.

reply
03

Respond From Any Device

Reply via desktop, mobile app, or even have AI suggest responses. Conversations sync across all devices in real-time.

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04

Full History Always Available

Every text, email, call, and social message is logged and searchable. See complete customer communication history in one timeline.

Real-World Applications

How Businesses Use Communication Tools

See how unified communication drives efficiency, improves response times, and delivers better customer experiences.

schedule

Emergency Response Teams

Handle urgent customer calls, texts, and emails from one dashboard. Route emergencies to on-call staff instantly via SMS or call.

trending_up50% faster response time
people

Multi-Location Businesses

Each location gets a dedicated phone number and inbox. Corporate sees everything, locations only see their messages.

trending_upCentralized control
campaign

Marketing Campaign Tracking

Use unique numbers for each ad campaign. Track which marketing channels drive calls, texts, and conversions.

trending_upKnow your best channels
support_agent

Customer Support Teams

Assign conversations to team members, add internal notes, and escalate issues. Never duplicate work or lose context.

trending_up3x more efficient
event

Appointment Reminders & Confirmations

Send automated SMS and email reminders. Customers reply to confirm. All conversations stay in one thread.

trending_up40% fewer no-shows
reviews

Review Collection via SMS

Text happy customers asking for reviews. Include direct links to Google, Facebook, or Yelp. Track who responds.

trending_up5x more reviews

Stop Juggling Multiple Apps

Unify all your customer conversations in one powerful inbox. Respond faster, stay organized, and never miss a message.

No commitment required • See all features • Setup in minutes