Lead Automation for IT Services
Stop losing emergency tech support calls. We capture every missed call and support request instantly, converting break/fix clients to managed services automatically.
You're Losing $10,000-25,000 Per Month
Calculate your actual revenue leak from missed emergency calls and lost managed services contracts
Revenue Leak Calculator
Industry average is 30-40%
Missed Calls Per Month
21
Lost Emergency Revenue (Monthly)
$2,205
Lost Managed Services (Annual)
$36,000
Combined Annual Loss
Why IT Services Lose Emergency Calls
IT emergencies happen 24/7. Businesses need help NOW when tech fails.
Emergencies Happen After Hours
Server crashes at 6 PM Friday. Network down on weekend. No one answers, they call 24/7 support competitors.
You're Hands-On with Clients
Troubleshooting networks, fixing servers. Can't answer phone for hours. Miss 30-40% of emergency calls.
Break/Fix Doesn't Convert
Fix their emergency, collect payment. No system to convert to monthly managed services. Lost $500/month recurring client.
Contract Renewals Slip Through
Managed services contract up for renewal. Forget to reach out proactively. Competitor swoops in. Lost $6,000/year contract.
Long Sales Cycles Need Nurture
Small business "thinking about" managed IT. You quote them, they say "maybe". No follow-up system. They sign with persistent competitor.
8 Automated Systems For IT Services
A complete "Support Request Engine" installed into your business in 7 days.
Missed Call Text Back (24/7 Emergency Response)
Emergency IT support call comes in while you're on-site. Within 10 seconds they get: "Hi! Just got your IT support request. I'm helping another client but I'll call you back within 30 minutes. URGENT? Text me what's happening."
Post-Service Review Automation
4 hours after solving their server crash or network issue, clients get an auto-request for Google review with one-click link. Perfect timing, never forgotten.
Break/Fix to Managed Services Conversion
Emergency clients enter 90-day education sequence on benefits of proactive IT. "Why reactive IT costs 3x more." Convert 20-30% to $500/month managed services contracts.
Online Support Request & Scheduling
24/7 support ticket submission. Business visits website at 9 PM, describes issue, uploads screenshots. Gets ticket number and SLA response time automatically. Or books consultation for managed services.
Client & Ticket Tracking CRM
Track every client's IT environment, support tickets, resolutions, contract status, equipment inventory. See response times, client satisfaction, renewal dates, and upsell opportunities.
Website Chat to SMS
Visitor asks "Our email is down, can you help?" on your website. You respond with availability, move to SMS, create support ticket. Lead captured 24/7.
High-Converting IT Services Website
We build professional IT services site OR optimize your current one. Clear managed services packages, emergency support CTA, ticket submission, case studies, response guarantees.
All-In-One Growth Suite
Replace your PSA, CRM, email marketing, SMS platform, scheduling, and website. Everything integrated: client portal, documentation storage, payment processing, service agreements. Save $2,000+/year.
The 7-Day Done-For-You Install
We handle everything. You approve.
manage_searchWhat We Do:
- check_circleAnalyze current support request volume
- check_circleReview response times and missed calls
- check_circleAudit break/fix vs managed services split
- check_circleMap contract renewal process
- check_circleIdentify service offerings and pain points
personYou Do:
30-min strategy call to share your service offerings
constructionWhat We Build:
- checkConfigure 24/7 Missed Call Text-Back system
- checkSet up managed services conversion sequences
- checkInstall support request forms and ticketing
- checkIntegrate Google Reviews automation
- checkBuild/optimize IT services website with case studies
- checkConnect to ConnectWise/Autotask/NinjaRMM
- checkSet up client portal and documentation storage
- checkConfigure contract renewal tracking
personYou Do:
Provide logo, service descriptions, and team access. Relax.
rocket_launchWhat Happens:
- check_circleSystems go live
- check_circle1-hour team training on ticket workflow
- check_circleWalk through CRM dashboard
- check_circleMonitor first support requests coming in
personYou Do:
Start capturing every support request 24/7
No credit card required. Free strategy session.
Common Questions From IT Service Providers
Emergencies happen after hours. How does this help?
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Auto-texts respond 24/7. Clients can submit tickets online anytime. You respond based on SLA (or immediately for emergencies). They get instant acknowledgment with ticket number and expected response time, so they don't call 5 more IT companies.
How do I convert break/fix to managed services?
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Automated 90-day sequence educates on proactive IT benefits. Week 1: "Why reactive IT costs 3x more." Week 4: Case study. Week 8: Special offer. Conversion rates increase 200-300% with systematic follow-up.
What about SLA tracking?
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Ticket system tracks response times, resolution times. Alerts if SLA risk. Full reporting on average response time per client. Know exactly if you're meeting Bronze/Silver/Gold commitments.
Can I handle multiple service tiers?
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Yes. Bronze/Silver/Gold packages, different SLAs, different pricing—fully supported. Each client tagged with tier, automated routing based on priority.
How do contract renewals work?
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System tracks renewal dates, sends automatic campaigns to client at 60, 30, and 14 days before expiration. You can review/adjust terms before renewal. Never lose a contract to forgetfulness.
What about after-hours on-call?
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Emergency line integrated. After-hours tickets escalated based on severity. On-call tech notified via SMS. Client gets instant acknowledgment and emergency contact info.
Can clients submit tickets online?
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Yes. 24/7 ticket submission via website or client portal. Describe issue, upload screenshots, set priority. Auto-acknowledgment sent immediately with ticket number and SLA.
How do I track billable vs covered hours?
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Every ticket tracked. For managed services, hours tracked against contract. Break/fix is billable. Full reporting on time spent per client, per month. Export for QuickBooks invoicing.
What about documentation?
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Client portal stores network diagrams, passwords, procedures, equipment inventory. Techs access on-site via mobile app. All encrypted and HIPAA-level security.
Can I white-label this?
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Yes. Your branding throughout. Clients see your company only. Custom domain for client portal. Your logo on all communications.
Stop Losing Emergency Calls & Managed Services Contracts
Every missed emergency call is a $300+ ticket gone. Every unconverted break/fix client is $6,000/year lost.
No credit card required • Live in 7 days • Cancel anytime